The Pet Spaw & Lounge’s Policies

The Pet S-Paw & Lounge has a goal to provide the safest, most enjoyable grooming experience for you and your pets.

We strive to maintain a clean grooming salon and provide the highest standards possible with our grooming and the products we use. Below are some policies we have developed to ensure the safety and happiness of your pets while in our care. Please bring your pet on a leash or in a carrier for their safety.

Contact us if you have any questions

Matted Pets

There are many reasons a pet can get matted. When the dog or cat’s hair becomes tangled or clumped close to the skin, it can pose a health risk for the dog/cat and increases the chance of skin irritation or injury during the grooming process.  There are really only 2 options when a pet’s coat is deemed matted – shave under the matted portion of hair, leaving the hair shorter but greatly reducing stress on the dog or cat. The other option that is available to some pet owner’s (providing the pet isn’t too far gone) is dematting. This service is only available for pets’ who can both tolerate it and when the matting is not so severe that dematting poses a high risk of injury or stress.

Both the dematting process and stripping off matted coat can be a slow process that takes skill and extra care from our groomers. It is also demanding on our bodies, equipment and often requires extra sharpening of blades and scissors. Because of these reasons, there are extra fees associated with both the dematting and clipping of matted coat.


One of the worst enemies people and pets will ever face is the tiny flea. This small insect can inflict serious harm to your beloved pets by biting them and potentially spreading germs and disease that could make you and your pets seriously ill.

There are currently many flea control products on the market, but in order to find one that is safe for your pet, you need to discuss all products with your veterinarian. Many of the monthly treatments available can be used topically or orally, and are very successful in repelling fleas from your dog or cat’s skin and fur.

Any dog or cat that we discover to have fleas is immediately given a flea bath to reduce the risk of parasite transmission to the other pets in our care. The salon is thoroughly treated with a flea premise spray after every case of fleas is discovered to protect the other pets that visit us. An extra fee of $5 is always applied to the grooming bill to cover the cost of the extra labour associated with the flea bath as well as the shampoo and fumigation products.

Aggressive Behaviour

Grooming can be stressful for sensitive pets and some tolerate it better than others. Our professionally trained staff uses proper handling techniques and equipment to deal with most dispositions. Please ensure to inform our staff at time of booking if your pet requires special handling so we can book accordingly.

Health Issues

Your pet is our number one concern. If you suspect they are feeling under the weather, please notify us in advance. Grooming can be physically demanding and can aggravate pre-existing health problems. It is our policy to refuse entry to any dog or cat who is displaying symptoms of any contagious condition.

If you have a concern about an issue that arises after a grooming appointment we request that you bring it to our attention within 24-48 hours so it can be addressed immediately.


We recommend that you follow your veterinarians protocol for vaccinations to protect your pet from communicable diseases. As a result:

  • Dogs are required to be vaccinated for DA2PP (distemper, Adenovirus-2, parvovirus & parainfluenza) and Rabies. Bordetella is highly recommended.
  • Cats are required to be vaccinated for FVRCP (Feline Viral Rhinotracheitis, Calicivirus & Panleukopenia) and Rabies.

Vaccination certificates will be required from your veterinarian’s office.

Scheduled Appointments

Scheduling is important to maintain the flow of the salon. We strive to book appointments so we can keep our appointment times short and accommodate our client’s schedules. If unable to make a scheduled appointment we would appreciate advanced notification.

Client Requests

Customer service is very important to all of our staff. We do our very best to accommodate all customer requests, however if a pet’s temperament or health condition prevents us from fulfilling a clients’ wishes we will communicate our concerns beforehand whenever possible.


Payment is due when services are rendered. We accept Visa, MasterCard, debit and cash are preferred.

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Address: 321 Burnhamthorpe Rd, Etobicoke, M9B 2A2
Phone: (647) 350-DAWG (3294)
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