Privacy Policy

Revised date: 19th day of September 2021

The Pet Spaw & Lounge takes care in protecting your personal information and in complying with all applicable federal and provincial privacy laws, as well as our own internal standards and best practices. We want you to know that we value your privacy and are committed to responsible handling of your personal information (such as your name, physical address, e-mail address, and phone number), and we want you to know how we handle your information.

References to “The Pet Spaw & Lounge” in this document mean its affiliates, owners, and designees.  Its website is referred to as “site” or “sites.” this privacy policy (“policy”) describes the information, privacy and security practices for our sites and retail operations. We understand and respect your privacy. We provide notice of our information handling practices; give choices about how your personal information will be used; give the opportunity to update or change your personal information; use information security safeguards; limit the sharing of your personal information; commit to complying with applicable privacy requirements; and provide ways for you to contact us about privacy concerns.

When you participate in any of the activities described in this policy and provide us with your personal information, you consent to how we collect, use, and handle your information as explained in this policy.

Collection, use and disclosure of personal information

We may collect personal information when you take advantage of our products and/or services, such as pet styling, dog grooming, cat grooming, establish or update an account with us; subscribe or update to our mailing list and other programs; enter a contest or sweepstake; participate in a survey; provide us with comments or suggestions; or call us for customer service. We may use your personal information to better assist you when you visit or call us again and to send you special offers for products and services that may be of interest to you. We do this by print advertising, including regular mail, by e-mail, by telephone, and with general marketing communications for product or service-specific information.

When signing up for our special offers and mailing list, we will ask you to provide your name, physical address, phone number, e-mail address and other information about yourself and your pets. We use this information to administer the program; provide customer service; offer new products and services; measure and improve our marketing endeavors and service offerings; tailor our offerings to your preferences; and send you marketing communications.

When participating in other Pet Spaw & Lounge activities, such as entering a contest or sweepstake, registering for programs, or participating in a survey, or when you contact The Pet Spaw & Lounge with a question or concern, we may ask you to provide your name, physical address, phone number, e-mail address and other information about yourself and your pets to administer the activity and deliver marketing communication to you.

We may share your personal information with carefully selected third-party service providers in order to provide services to you, process payments; provide customer service; send marketing communications; maintain our special offers and programs; monitor site activity; conduct surveys; maintain our customer database; send regular mail and e-mail; and administer drawings, contests, and rebates. We will share your personal information with our carefully selected third-party services providers on a confidential basis. These service providers are prohibited from using your personal information for any purpose other than providing The Pet Spaw & Lounge services. For all third-party financial service/product providers, such as for credit card payment processing, these are governed by the third-party provider privacy policies. When you conduct business with third-party providers, we encourage you to read their privacy policies to learn how they collect and use information about you.

We may be required to disclose your personal information for legal reasons, such as in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and The Pet Spaw & Lounge. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution, or similar event. We will require such parties to treat your personal information in accordance with our policy and to use and disclose your personal information solely for the purposes for which it was collected.

General information about our site and the internet

Our site uses internet (or “web” or “website”) technologies to gather navigational information about our site and its technical efficiencies and services, such as time to connect to our site and download pages. This information allows us to see which areas of our site most are visited and helps improve our understanding of our customers’ site experiences. This practice also helps us improve the quality of experiences by recognizing and delivering more of the features, services, and products our visitors prefer. In the process of gathering navigational information, non-personally identifiable information may be collected, such as domain type, web browser version, service provider, and Ip address, which will provide information about a visitor’s use of our site.

Our site may use “cookie” technology. A “cookie” is a small data file that a website may send to your web browser and store on your hard drive. Our site uses cookies to simulate a continuous connection-cookies let us “remember” information about your preferences and session and allow you to move within areas of our site without reintroducing yourself. No personally identifiable information is stored in these cookies. You may choose to set your web browser to not accept cookies. If your cookies are disabled, you can still view our site.

We use the following types of cookies on our site:
Functional cookies
functional cookies are used to remember the selections you make on our site so that your selections are saved for your next visits.

Analytical cookies
analytical cookies allow us to improve the design and functionality of our site by collecting data on how you access our site, for example data on the content you access, how long you stay on our site, etc.; and

Targeting cookies
targeting cookies collect data on how you use the site and your preferences. This allows us to personalize the information you see on our site for you.

Our site server may automatically collect the address of the website that you came from before visiting our site, which web browser you used to view our site, and any search terms you have entered on our site. Our site may also use other technologies to track pages of our site viewed by visitors, commonly referred to as “tracer tags” to help us understand how visitors use our site.

As a convenience to you, The Pet Spaw & Lounge provides links from its site to third-party websites. Inclusion of these links does not imply The Pet w Spaw & lounge’s endorsement of other companies, their websites, or their products and services. This policy does not apply to other websites that may be accessible through our site. We encourage you to read the privacy policies of those other sites and third parties to learn how they collect and use information about you.

Choices regarding how personal information is used and accessing your personal information

If we are currently using your personal information to send you marketing communications and you want to change your options, you can “opt-out” of receiving these materials at any time using the following directions. You may also use these directions to change your personal information and to ask us to stop providing your personally identifiable information to our carefully selected third-party service providers.

To “opt-out” of receiving marketing communications from The Pet Spaw & Lounge, do one of the following:
Send an e-mail request to:
Call: 647-350- DAWG (3294)
Mail your request to:
 The Pet Spaw & Lounge
Attn: customer service
321 Burnhamthorpe road
Etobicoke, Ontario m9b 2a2
If you send us an e-mail or letter, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication you wish to stop receiving along with the specific e-mail address to be removed from the mailing list. This will ensure we identify you correctly in our systems so that we may accurately process your “opt-out” request.

The Pet Spaw & Lounge will take the appropriate steps to implement your request to “opt-out”. Please note that due to production and mailing timelines, it may take up to ten (10) business days for e-mails and up to six (6) weeks for direct mail to make the requested change. Until that change takes effect, you may still receive marketing communication from us, and we apologize for any inconvenience.

Also, please note that you may still receive business-related communications such as order confirmations, product recall information, or other administrative communications. You cannot “opt-out” of these business-related communications which are necessary to fulfill services.

Security of personal information

The Pet Spaw & Lounge strives to maintain internal controls and procedures to ensure that the personal information you share with us is handled in a safe, secure, and responsible manner.  We have security measures in place to help protect against loss, unauthorized access, and alteration of the information in our control. We will only disclose such information to employees and authorized service providers who require such information for the purposes described in this policy.

The safety of children is very important to us. Consequently, The Pet Spaw & Lounge does not knowingly or intentionally collect information from persons under 13 years of age without parental consent. If you are under 13 and wish to provide personal information, ask a parent or guardian for assistance. The Pet Spaw & lounge cannot prohibit minors from visiting our site and must rely on parents and guardians to decide which materials are appropriate for children under 13.


This privacy policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this privacy policy, we will update the “revised date” at the top of this privacy policy. We recommend that our users periodically review our privacy policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this privacy policy.

Questions or Concerns

To report any known or suspected privacy or security breaches, or to submit privacy-related questions or complaints, please contact us in one of the following ways and we will respond within five (10) business days of receipt of your inquiry.

Send an e-mail request to:
Call: 647-350-dawg (3294)
3. Mail your request to:
 The Pet Spaw & Lounge
Attn: customer service
321 Burnhamthorpe road
Etobicoke, Ontario M9B 2A02

Please be sure to include your full name, address, phone number, and e-mail address (if applicable), and specifically describe your concern so that it may be appropriately addressed.

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Address: 321 Burnhamthorpe Rd, Etobicoke, M9B 2A2
Phone: (647) 350-DAWG (3294)
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